Your mission
Do you enjoy analyzing complex problems and providing technical support? Are you excited about the opportunity to help aviation customers enhance their operations through innovative technology? If so, we invite you to join our Crew in Espoo as a full-time Solution Analyst. In this role, you’ll play a crucial part in supporting our B2B SaaS solutions, driving efficiency in the aviation industry through the digitalization of aircraft maintenance.
As a Solution Analyst, you will be a member of Continuous Services Team and responsible for maintenance and support services. The team provides support for both new customer engagements and existing customers. As we are currently scaling our business to the next level, you have a great opportunity to influence the internal processes and the ways of working.
This is truly a unique opportunity to gain in-depth knowledge of the aviation industry, work with leading Software Solutions and fast-track your career in a high-growth SaaS environment with room for personal and professional advancement. Your main tasks will be related to supporting our software solutions, with opportunities to take on additional responsibilities in areas such as product development, coaching other team-members or internal process improvement, depending on your skills and interests.
Your profile
You bring relevant experience from IT or a strong academic background in business or computer science and are eager to grow as a professional. Experience in the aviation industry is considered a plus, but interest towards the industry is also enough. In this role you need to be able to operate in an international context with customers all around the globe, so good communication skills definitely come in handy. Next to that the capability to communicate technical details to all stakeholders will help you succeed in this role.
Our ideal candidate has:
- Relevant university degree in Business, Computer Science, or a related field.
- Strong technical skills paired with an analytical and problem-solving approach.
- Experience working with SQL for analysis and troubleshooting.
- Collaborative mindset and ability to work effectively with your colleagues.
- Experience in a Technical Support role, focusing on customer communication and the resolving technical issues.
- Fluent in both spoken and written English.
- Ambition to continuously grow as a professional.
- Customer-focused mindset, with the flexibility to adapt and excel in a dynamic, fast-paced environment.
Why us?
At QOCO we can offer you:
- Empowerment & Growth: Take ownership of your work and gain opportunities to advance your skills and career in a supportive environment.
- Guidance & Support: Work alongside a crew of experienced colleagues who are committed to helping you thrive.
- Hybrid & Flexible Working: Enjoy the flexibility of a hybrid work model and the freedom to choose your ideal setup.
- International Team: Be part of an international team with diverse backgrounds and perspectives.
- Work-Life Balance & Perks: Flexible hours, fantastic colleagues, and your choice of equipment—all included to ensure you have everything you need.
- Extensive Benefits: Enjoy a wide range of additional perks, from leasing bicycle benefits to free daily breakfasts, along with support for your wellbeing and professional growth
If you’re a motivated professional with a passion for Technical Support, we’d love to hear from you. Apply now to take the next step in your career with QOCO!
For any questions, you can direclty reach out to our Talent Acquisition Specialist, Derk Vlas (
derk.vlas@qoco.fi, phone: +358 40 1644 608).
About us
QOCO is a team of professionals with expertise in aviation and software development, with a customer-centric approach in everything we do. Agility is built-in to our way of working, and we always aim to fulfil the customer’s real needs, quickly. On top of this, we are committed to a high level of quality and information security, which is supported by ISO 9001 and ISO 27001 compliant management system certification.
QOCO helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilise data. We have been a trusted partner of airlines, MROs, and OEMs for over ten years. Our solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realise time-savings in labour-intensive tasks. We also bring visibility to customers’ operations to support decision-making based on real-time information.
